Privacy Policy
At MrChemist, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Information We Collect
Personal Information
When you use our website or services, we may collect the following types of personal information:
– **Contact Details:** Name, email address, mailing address, phone number.
– **Pharmacy Services Information:** Medical history, medication history, gender, NHS number, date of birth, GP details.
– **Preferences:** Product wish lists, order history, marketing preferences, reviews.
– **Forms:** Information you provide by filling in forms on our website.
– **Queries and Complaints:** Information you provide when you report a problem or make a complaint.
– **Payment Details:** Details required to process payments for our products and services.
Cookies
Cookies are small data files placed on your device when you visit our website. They help us improve your browsing experience and understand how you use our site. For more details, please refer to our Cookie Policy.
How We Use Your Data
We use your data to:
– Provide and manage our services.
– Process prescription requests by sharing necessary details with your GP surgery.
– Respond to your requests and queries.
– Process payments securely.
– Create and maintain your account.
– Send newsletters and marketing communications, with your consent.
– Improve our services and products through feedback and reviews.
– Detect and prevent fraud.
– Ensure compliance with legal and regulatory requirements.
Legal Bases for Processing Data
We rely on the following legal bases to process your information:
– Consent: When you register on our website, you give us consent to process your data to provide our products and services.
– Legitimate Interests: To conduct our business operations, provided our interests do not override your rights.
– Contractual Necessity: To fulfill our contractual obligations and provide the services you request.
– Vital Interests: To protect your vital interests or those of another person.
– Legal Obligation: To comply with legal requirements.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and ensure the security of our operations. You may request the deletion of your data by contacting us (see “Your Rights” section).
Data Security
We employ robust security measures to protect your personal information:
– Encryption: Data transmitted between your device and our website is encrypted using SSL technology.
– Secure Storage: Personal data is stored on secure servers with advanced security protocols.
– Access Control: Only authorized personnel have access to your data, protected by multi-factor authentication.
Sharing Your Data
Your personal data may be shared with:
– GP Surgeries: To process prescription requests.
– Legal Authorities: When required by law or to protect our legal rights.
Your Rights
Under the UK Data Protection Act 2018, you have the following rights:
– Right to Be Informed: To know how we collect and use your personal data.
– Right of Access: To access your personal data and receive a copy.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request the deletion of your data, subject to legal requirements.
– Right to Restrict Processing: To limit the processing of your data under certain circumstances.
– Right to Data Portability: To receive your data in a structured format and transfer it to another controller.
– Right to Object: To object to the processing of your data for certain purposes.
– Right to Withdraw Consent: To withdraw your consent at any time.
– Right to Lodge a Complaint: To file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this policy regularly to stay informed about how we protect your data.
Thank you for trusting MrChemist with your personal information. We are committed to safeguarding your privacy and providing a secure experience.
